Shipping & Returns
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Since Shappley’s uses PayPal for online purchases, your payment and personal information is always safe. Their Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Prices are subject to change without notice.
Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), or FedEx. Please do include your physical address on your order in the event we have to change shipping carriers.
Sorry, but we cannot ship to P.O. boxes.
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 901-751-3880 for changes.
Back ordered items can be cancelled unless delivery is expected in a day or two. We may hold your order, pending delivery of back ordered items, in an attempt to ship as much merchandise as possible.
Repairs & Exchanges Policy
All sales final. Approved exhanges only, (includes 25% restocking fee). No Refunds.
Sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties. Shappley’s prides itself on customer service after the sale. In an effort to better serve you, please call 1-901-751-3880 for a return authorization number for any repair needed on an item purchased from us. Repair items sent back to the store must be insured and properly packaged in order to reduce the potential for shipping damage.
Shappley’s is not responsible for damage to items coming into the store, only for those items we ship to our customers.
Repairs sent must include customer contact information as well as detailed information on the problem. Please include a copy of the sales receipt as well. If a repair item is sent without this information, your repair may be delayed by several days to weeks. We want to take care of all our customers and following this protocol will ensure that your repair is handled promptly. Shipping to Shappley’s is at customer’s expense.
We reserve the right to cancel an order. Please read before making your purchase.
We want to make purchasing on the Internet as easy and comfortable as possible. 100% customer satisfaction is our goal for all our customers. On rare occasions and despite our best efforts, an item might turn out to be defective. In the very unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them in the U.S. for the manufacturers and factories. With that in mind, we will do whatever it takes to help you achieve your satisfaction.
If you are in need of any repair, service, or any warranty work on your item:
Please email us to request a Return Authorization code and include the following: what is wrong with the unit, your name and full address, model number, receipt number, and how you paid for the item. Shappley’s is an authorized dealer for all the products we sell. Your item will include warranty information. In the event you do not have any warranty information with your item (many companies are going electronic with warranty information) Shappley’s will honor your warranty and an attempt to repair the item is the first course of action. Software, hardware, or memory card packages are non-returnable.
We will gladly repair your item under warranty. Shipping is NOT covered under warranty. In the event the item is defective, we will replace the item. Please ship the item to us prepaid, and then email us the tracking number at firstname.lastname@example.org.
We gladly accept exchanges on any item within 30 days of purchase date. Simply ship the item back to us fully insured. We are not responsible for paying the shipping fees for whatever you ship to us to exchange. Please call us first for a Return Authorization number before sending an item back to us. There is a 25% restocking fee on all approved exchanges.
If you have any questions or concerns please email us at email@example.com or call (901-751-3880), we are here to help!